Shivtirth Best Water Park

1. General Agreement

By purchasing, receiving, or using any ticket, pass, package, or service from Shivtirth Water Park, whether through online booking, offline counter purchase, WhatsApp booking, agent booking, or any other method, the guest agrees to these Terms & Conditions. These terms apply to all visitors, families, school groups, corporate groups, wedding guests, and event organizers.

Shivtirth Water Park reserves the right to amend, update, or enforce these terms at any time. Continued use of services or entry into the premises after any such update signifies acceptance of the revised terms.

2. Booking, Tickets & Payment

• Tickets may be purchased online, at the ticket counter, through approved agents, or via authorized staff.
• All bookings are subject to availability, capacity limits, timing, and operational conditions.
• Payment received confirms the reservation, but entry remains subject to verification of the ticket and compliance with park rules.
• We reserve the right to cancel or reject any booking if payment is incomplete, fraudulent, or invalid.
• Any counterfeit, duplicate, altered, or manipulated ticket will be considered void and may be refused entry.
• Visitors must carry the booking confirmation, ticket, or valid proof of purchase for entry.
• We are not responsible for booking errors caused by incorrect name, phone number, date, or quantity entered by the customer.

3. Online & Offline Booking Policy

4. Ticket Validity, Use & Transfer

• Tickets are valid only for the date, time slot, and package specified on the booking.
• Each ticket is personal and non-transferable unless explicitly permitted by management.
• Duplicate or shared use of a single ticket is not allowed.
• Any ticket not used on the stated date is treated as expired unless revalidated by the management.
• Guests are expected to present valid ID or booking details when asked by staff at the entry gate.
• We reserve the right to refuse entry if any ticket is invalid, expired, duplicated, altered, or used contrary to this policy.

5. Cancellation, Refund & Rescheduling

6. Right to Cancel or Deny Entry

Shivtirth Water Park reserves the right to cancel, reject, or revoke any ticket, pass, or booking at any time if the guest violates rules, displays misconduct, creates disturbance, attempts fraud, endangers safety, or behaves in a manner that threatens staff, other guests, or the property.

• Disruptive, abusive, aggressive, or illegal behaviour may result in immediate removal.
• Entry can be denied for intoxication, unsafe clothing, prohibited items, or refusal to follow security and staff instructions.
• Guests may be removed from the premises without refund if they behave unsafely or disruptively.
• We may cancel a group booking if the group creates disturbance, damages park property, or mismanages security compliance.
• Any guest who causes an accident, injury, or damage due to reckless behavior may be held liable and may lose future access privileges.

7. Age, Eligibility & Accompanying Guests

• Guests must be at least 18 years old to independently book a ticket or participate in certain activities.
• Children under 12 years must be accompanied by an adult guardian.
• Children under 3 years may be exempt or may require a verified companion as per management policy.
• Age verification may be required at entry for certain water rides or adventure activities.
• School and college groups must have proper supervision and follow management guidance.

8. Entry Rules & Park Conduct

• Valid ticket and ID proof must be shown at entry.
• Guests must follow all posted rules, signage, and staff directions.
• Outside food, alcohol, glass bottles, sharp objects, and prohibited items are not allowed.
• Proper swimwear is required for water activities and may be checked by security.
• Smoking, vaping, intoxication, or illegal substances are strictly prohibited.
• Professional cameras, filming gear, or drones may be restricted without written permission.
• Monsoon closures, maintenance breaks, or emergency stoppages may temporarily suspend specific activities.
• We reserve the right to change attractions, timings, or safety measures based on weather or operational conditions.

9. Safety, Health & Accidents

10. Liability, Damage & Accident Claims

• Shivtirth Water Park shall not be responsible for any loss, theft, damage, or destruction of personal property unless due to clear negligence by the management.
• Any guest who accidentally or intentionally damages park property, equipment, furniture, rides, or facilities shall be liable for the cost of repair or replacement.
• In case of any accident, injury, or incident, the management may record the event, request medical support, and document the facts for internal review.
• Any claim for injury, damage, or loss must be reported to management promptly, and the park may require proof, witness information, or supporting documentation.
• Our liability, if any, is limited to the extent allowed by law and shall not cover indirect, incidental, or consequential damages.

11. Use of Facilities, Equipment & Rentals

• Locker, costume, life jacket, tube, and other rental items are issued subject to availability and proper usage.
• Rental items are to be used as instructed; misuse may cause penalties or lost deposit.
• Refundable security deposit may be withheld if the item is damaged, lost, or returned late.
• Costume and locker charges are non-refundable once issued unless the facility is not available or the park cancels the service.
• Guests must handle all equipment with care and return items at the specified time or as directed by staff.

12. Photography, Security & Monitoring

• The park may use CCTV surveillance and security monitoring for the safety of guests and staff.
• Photographs or videos may be taken for promotional or documentation purposes, subject to management policies.
• Guests must not obstruct security personnel, CCTV coverage, or public safety systems.
• Any attempt to hide identity, evade security checks, or violate surveillance protocols may lead to refusal of entry or legal action.

13. Payment Disputes & Fraud Prevention

• All online payments are processed through secure payment channels. Shivtirth does not store card details directly.
• Duplicate, fraudulent, disputed, or chargeback transactions may be investigated and the booking may be cancelled.
• We reserve the right to take lawful action against any fraudulent attempt or unauthorized payment use.
• Any booking made using false identity, duplicate contact details, or suspicious payment behavior may be rejected.

14. Privacy, Data & Communication

• Personal information is used for booking confirmation, communication, support, and service improvement.
• We may contact guests about their booking, safety updates, or park notifications.
• We do not sell personal data to unrelated third parties.
• Data may be shared with service providers or government authorities when required by law.
• See the Privacy Policy for full details.

15. Intellectual Property & Website Use

All website content, images, designs, text, logos, and materials used by Shivtirth are protected by applicable intellectual property rights. Guests may not copy, reproduce, misuse, or redistribute these materials without prior written permission from the management.

16. Force Majeure

Shivtirth Water Park is not responsible for service interruptions caused by weather, natural disasters, government orders, technical failures, public emergencies, power issues, pandemics, political events, or any other force majeure condition beyond our reasonable control. In such cases, management may reschedule, suspend, or cancel activities without liability beyond a refund or credit as determined by the management.

17. Dispute Resolution & Contact

18. Final Agreement

By visiting, booking, or purchasing tickets from Shivtirth Water Park, every guest confirms that they have read, understood, and accepted all terms and conditions listed here. These terms cover both online and offline purchases, group bookings, personal safety, accidental claims, ticket validity, and all operational circumstances surrounding entry and park usage.

Managed by SHIVTIRTH ASSOCIATES PRIVATE LIMITED