Shivtirth Best Water Park
This policy explains how ticket payments, cancellations, rescheduling, and refunds are handled for bookings made online, offline, or through authorized payment channels including PayU.
1. Applicability
This Payment & Refund Policy applies to every guest who purchases tickets, passes, packages, school group passes, corporate packages, or event bookings from Shivtirth Water Park, whether through our website, ticket counter, call booking, WhatsApp support, or any authorized channel.
By making a payment and booking with us, the guest confirms that they understand, accept, and agree to all payment, refund, cancellation, rescheduling, and safety conditions described in this policy.
2. Payment Terms
- All payments are accepted through secure payment methods, including PayU payment gateway.
- Tickets are confirmed only after the payment is successfully processed and confirmation is generated.
- We may cancel a booking if the payment is incomplete, declined, duplicate, fraudulent, or not verified.
- Any transaction processed through a third-party gateway is subject to the rules and timelines of that platform.
- We do not store complete card or UPI details directly on our website. The payment is processed securely through the payment gateway.
- In the case of a failed or stuck payment, guests must wait for the bank or PayU response and contact support with the transaction details.
3. Payment Issues, Failed Transactions & PayU
Failed Transaction
If the payment is debited but the booking is not confirmed, the guest must contact Shivtirth support immediately with the transaction ID, order details, and proof of payment. We will verify the transaction with the payment gateway and assist at the earliest possible time.
Duplicate Payment
If a duplicate payment is detected, we will verify the payment status through PayU and initiate the necessary refund or adjustment in accordance with the payment gateway rules and our internal policy.
Stuck / Pending Payment
If a payment appears pending or stuck, the final confirmation depends on the bank or PayU status. Guests are requested not to make another payment immediately unless advised by support.
4. Refund Eligibility
Eligible For Refund or Reschedule
- If the cancellation request is made one day before the booked date or planned arrival date.
- If the guest informs us before the visit date and the request is approved by management.
- If the booking is cancelled for valid reasons and the guest requests a refund or reschedule before the planned visit.
Not Eligible For Refund or Reschedule
- If the cancellation is requested on the same day of the booked visit or on the arrival day.
- If the guest does not report before entry time and arrives late without prior approval.
- If the ticket is used, partially used, or misused.
- If the guest is denied entry due to rule violations, misconduct, unsafe behaviour, intoxication, or prohibited items.
- If the booking is cancelled due to no-show, non-appearance, or unapproved late request.
5. Rescheduling Policy
Guests may request a reschedule when the booking is cancelled in advance as per the refund policy. A valid reschedule can be allowed within 6 months from the original visit date, subject to availability and approval by management.
- Rescheduling is allowed only if the request is made before the booked date or the arrival date, as per management rules.
- Same-day or arrival-day reschedule requests are not allowed.
- Reschedule requests are subject to ticket availability and may be approved or rejected depending on capacity and park operations.
- Any rescheduled booking must be used within the permitted time frame and cannot be carried forward indefinitely.
6. Refund Calculation
If a refund is approved, the guest will receive the refundable amount after deduction of applicable charges. In all eligible cases:
Refund Amount = Total Paid Amount - 18% Deduction - Platform Fee (if any)
- 18% will be deducted from the refundable amount in approved cancellation cases.
- Any payment gateway / platform fee charged by PayU or another payment provider will also be deducted.
- Taxes, if any, will be handled as applicable under the payment gateway and local tax laws.
- Refunds are calculated on the amount actually paid, excluding any non-refundable service charges if specifically disclosed.
7. Refund Processing Timeline
Approved refund requests will be processed within 15 working days from the date of approval, subject to the payment gateway, bank, UPI network, and financial institution processing time.
Depending on payment mode, the final credit may reflect in the customer’s account within the timeline set by the respective bank or digital wallet provider. Shivtirth is not responsible for delays beyond our control once the refund has been initiated.
8. Park Cancellation by Shivtirth
- Shivtirth Water Park may cancel or suspend bookings due to weather, safety concerns, force majeure, technical issues, or operational needs.
- If the park cancels an event or booking, the guest may be offered a refund or reschedule as per management decision.
- In a park-initiated cancellation, the guest may not be charged the 18% deduction if the cancellation is not caused by the guest.
- Any such decision will be communicated in writing or through the booking contact details.
9. Misuse, Behavioral Violations & Non-Refund Conditions
- No refund or reschedule will be given if a guest is removed due to misconduct, abusive behaviour, intoxication, violation of rules, or unsafe conduct.
- If guests disturb other visitors, damage park property, or fail to comply with staff instructions, the ticket can be cancelled without refund.
- Any misuse of ride equipment, lifeguards area, locker items, swimwear rules, or access passes may result in cancellation and penalty.
- The management may deny entry to anyone who appears intoxicated, aggressive, or medically unfit for the activity.
10. Pre-Booking & After-Purchase Support
For any ticket booking, refund request, payment issue, or reschedule request, guests should contact Shivtirth support and provide order reference, name, mobile number, transaction ID, and ticket details.
Phone: +91 86053 62212
Email: support@shivtirthwaterpark.com
Address: Shivtirth Water Park, Umari Dam, near Saoner, Nagpur
11. Final Agreement
All bookings from Shivtirth Water Park are governed by this Payment & Refund Policy alongside our general Terms & Conditions. Guests are expected to understand these policies before booking. Shivtirth reserves the right to interpret, apply, and enforce these rules in the best interest of safety, operations, and guest experience.
Managed by SHIVTIRTH ASSOCIATES PRIVATE LIMITED